Terms, privacy and refunds.
Written to be read. If any of it is unclear, ask before you book. That is cheaper for both of us than a dispute afterwards.
1. Terms of service
Our role. North Star Travels acts as an agent for airlines, hotels, transport operators, insurers and tour operators. We do not own or operate aircraft, hotels or vehicles. Once a booking is confirmed, the supplier's own conditions of carriage or accommodation contract governs the service you receive, alongside these terms.
Quotations. A quotation is valid for the period stated on it, typically 24 to 72 hours, because airfares and room rates change continuously. Prices shown anywhere on this website are indicative starting points and are not offers capable of acceptance.
Confirmation. A booking exists only when we have received the agreed payment and issued a written confirmation, ticket number or voucher. An enquiry, a held seat or a provisional block is not a confirmed booking.
Your information. Names must match your passport exactly. You are responsible for the accuracy of names, dates of birth, passport numbers and contact details you give us. Airline name-change charges arising from incorrect information are payable by you.
Travel documents. Valid passports, visas, transit visas and health requirements are the traveller's responsibility. We advise on them as part of our service and check what we reasonably can, but immigration authorities have final discretion over entry.
Liability. We are liable for our own acts and omissions as your agent. We are not liable for supplier failure, delay, cancellation, overbooking, strike, weather, civil unrest, natural events or any other circumstance beyond our reasonable control. Our aggregate liability is limited to the service fees you have paid us.
Governing law. These terms are governed by the laws of India, with courts at New Bengaluru having exclusive jurisdiction.
2. Cancellation & refund policy
Supplier charges come first. Every cancellation is subject to the airline, hotel or operator's own cancellation schedule. Those charges are deducted first, from whatever you have paid.
Our service fee. Service fees for work already performed (ticketing, itinerary design, visa filing, documentation) are non-refundable, because the work has been done. This is stated on every quotation before you pay.
Indicative package schedule. Unless your written quotation says otherwise:
- More than 45 days before departure, loss of deposit
- 45 to 30 days, 25% of the package cost
- 29 to 15 days, 50% of the package cost
- 14 to 7 days, 75% of the package cost
- Under 7 days, no-show, or early return — 100%, no refund
Airfare. Many promotional and consolidator fares are entirely non-refundable, and some are non-changeable. We will always tell you which category your fare is in before you pay for it.
Timelines. Where a refund is due, we file it with the supplier within 3 working days of your written request and pass it on within 7 working days of receiving it. Airline refunds commonly take 4 to 12 weeks to reach us. That part is not in our control, and we will show you the filing reference.
Amendments. Date, name or itinerary changes attract the supplier's change fee plus any fare difference, plus our amendment fee where one is stated on your quotation.
3. Visa service terms
What you are paying for. Our visa service fee buys document verification, preparation and correct filing, appointment booking, applicant preparation and tracking. It does not buy a visa.
No guarantee of outcome. Visa decisions rest solely with the relevant embassy, consulate or immigration authority. Nobody can guarantee approval, and we will not pretend otherwise. Refusal does not entitle you to a refund of government fees or of our service fee for work already completed.
Honest declarations. We file only truthful information. If we discover that a document or statement is false, we will stop work immediately, retain fees for work done and, where the law requires it, decline to proceed further.
Government fees. Consular, VFS, BLS and biometric fees are collected on behalf of those authorities, are set by them, and are never refundable once submitted.
Timelines. All processing times quoted are the authority's published or observed norms and are indicative only. Peak seasons and additional document requests extend them. Book refundable travel until your visa is issued. We will say this again when you apply.
Your passport. Where physical submission is required, we issue a written acknowledgement, use insured courier in both directions, and update you at each stage.
4. Privacy policy
What we collect. The details you give us to arrange travel: name, contact details, date of birth, passport information, travel preferences, and, for visa work, the supporting documents that application requires.
Why we collect it. Solely to quote for, book and support your travel, to file visa applications on your instruction, to raise invoices, and to meet legal and tax obligations.
Who we share it with. Only the suppliers a specific booking requires: airlines, hotels, transport operators, insurers, consulates and their appointed visa centres, and our payment and accounting providers. We do not sell your data or share it for advertising.
How long we keep it. Booking and invoice records for as long as tax and accounting law requires. Visa supporting documents are returned or securely destroyed once your application concludes, unless you ask us to retain them for a future application.
This website. The site takes no payments and sets no advertising cookies. Enquiry details you type are held in your own browser so the confirmation page can show them back to you, and are transmitted to us only when you press send. Fonts are loaded from Google Fonts; if you would rather not contact that host at all, the two lines to self-host them are noted in README.md.
Your rights. Ask us for a copy of what we hold, ask us to correct it, or ask us to delete anything we are not legally required to keep. Write to and we will respond within 30 days.
5. Website disclaimer
Prices, itineraries, inclusions, fees, processing times and document lists on this site are indicative, may change without notice, and are not a contractual offer. Photographs and illustrations are representative. The only binding document is the written quotation or confirmation issued to you by our office.
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