NV
Ticketing desk
Eleven years on airline systems. Knows which fare rules allow a free date change and which will cost you more than a new ticket.
Since 2015
One office on Church Street, eleven years, and a phone that gets answered.
We are a small IATA-accredited agency a few minutes off MG Road. We have never had a call centre, and we do not intend to get one.
The story
We started because of a refusal that should never have happened
In 2015 our founder sat across from a family whose Schengen application had just come back refused. The reason was two pieces of paper: a bank statement that stopped six weeks short of the requirement, and a cover letter that contradicted their own hotel booking. Nobody had read the file before it went in. The trip, a daughter's convocation in Munich, happened without them.
North Star was built around the opposite habit. One named consultant reads every file, every fare rule and every itinerary before it leaves this office, and stays on the trip until everybody is home. Eleven years and twenty-six thousand trips later, that is still the entire business model.
What we actually charge for
Our income comes from three honest places: airline and hotel commissions, a stated service fee on complex bookings and visa filings, and packaging margin that is disclosed on your quote. What we do not do is inflate a fare and call the difference a discount. If you ever cannot see where our money comes from on a quote, ask, and we will point at the line.
What we refuse to do
- Promise a visa outcome. Consulates decide; we prepare.
- File anything we know to be untrue on your behalf, however much you offer.
- Take a booking we think is a bad idea without telling you why first.
- Hide cancellation terms in a PDF nobody opens.
- Ask you to pay into a personal account, or ask for a card OTP. Ever.
Accreditations & memberships
IATAAccredited agent
Ministry of TourismRecognised travel agent
TAAIMember
GSTRegistered, invoices issued
Replace these with your live certificate numbers before launch: travellers do check, and a real registration number converts.
The office
Open in Google Maps
Out of hours. Clients already travelling with us get an emergency number
in their final documents. It is a mobile, and it is answered.
Who you will deal with
Four desks, and the person who runs each one
Small team, deliberately. You will get the same consultant every time you call.
AK
Holidays desk
Builds the custom itineraries. Has personally inspected most of the hotels we put families into across Southeast Asia and the UAE.
SR
Visa desk
Reads consular circulars for a living. Responsible for the cover letters, the mock interviews, and telling people to wait a month.
CP
Groups & corporate
School tours, MICE, incentive trips and wedding parties. One coordinator, one invoice, no matter how many travellers.
Replace the initials with real names, photographs and direct extensions before launch. Named humans outperform stock photography every time.
Clients
What people say once they are home
Come and use us for something small first.
A domestic ticket, a hotel for a weekend. See how we handle it, then give us the big trip.